Business model

We are the essential link between suppliers and industrial customers who buy many different products in small volumes to maintain, repair and operate their businesses.

Our deep technical and industry expertise. Our understanding of customers’ needs. Our exhaustive range of product and service solutions. Our fast and responsive customer service. We bring all these strengths together to make our customers’ lives easier, keep their businesses running smoothly – and save them time and money along the way.

Our customer’s average order value is £255.

MORE ABOUT WHAT WE DO

We see significant opportunity to increase our market share through differentiating our proposition further through our product and service solutions offer and enhancing our customer experience. Ultimately we want our customers to come to RS as their first choice for their industrial and MRO needs. 

We serve customers of all shapes and sizes – from small one-off purchasers to global multi-site operators. Our service solution offer flexes, too. Transactional customers enjoy a smooth, digitally led experience. Larger customers benefit from a more specialist, solutions-led experience, enabling us to foster long-lasting, loyal relationships with our people and increase our share of wallet.