• Our differentiators
  • Solving our customers' problems

    Solving our customers' problems
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    Partners in problem solving

    With our portfolio of service solutions and our partnering approach, we’re helping our customers overcome challenges together. 

    Winning life-long customers 

    All our product and service solutions share the same goal: to make our customers’ lives easier. By solving our customers’ problems across the design, build and maintain lifecycle, we’re creating closer and stronger relationships, recurring revenue and greater customer lifetime value.

    And we’re never satisfied with ‘good enough’. As the fields of design, inventory, procurement and maintenance keep presenting fresh challenges to our customers, we keep developing services that solve them – better and better.  

    Our achievements so far

    25 %

    of revenue from service solutions

    22 +

    types of service solutions

    We’re not just product sellers. We’re problem solvers.

    When customers look at us, we don’t want them to see a product or a price. We want them to see a partner in problem solving. Our ability to combine products, services and digital solutions means we can be this partner in a way that others can’t. 

    We’re shifting gears towards a solutions-led business. Strategically aligned to our customers’ needs, so that they can buy the right solution, in the right form. From customised production kits. To specialist calibration predictive maintenance and energy optimisation. To outsourced procurement and storeroom solutions for large organisations, with RS Integrated Supply.

    By dialling up the service solutions we offer, we’re making our competitive and pricing position stronger, while encouraging customer loyalty and recurring revenue.

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    Case study

    The secret to water efficiency? It starts in the cloud