Key performance indicators
FINANCIAL KPIs
Our six financial key performance indicators (KPIs) help us to deliver the successful implementation of our strategy and monitor and drive our performance.
Like for like revenue growth
Adjusted operating profit conversion
Adjusted operating profit margin
Adjusted earnings per share (EPS)
Return on capital employed (ROCE)
Adjusted operating cash flow conversion
NON-FINANCIAL KPIs
We have eight non-financial KPIs to help measure progress against our strategy.
Carbon intensity
(tonnes of CO2e due to Scope 1 and 2 emissions / £m revenue)
Carbon emissions
(tonnes of CO2e due to Scope 1 and 2 emissions / £m revenue)
Packaging intensity
(tonnes / £m revenue)
Waste
(% of waste recycled)
Group rolling 12-month Net Promoter Score (NPS)
Employee engagement
Percentage of management that are women
All accidents
(per 200,000 hours)
Annual report 2023
Delivering a strong financial performance and value-creating growth. Explore our latest report to learn more about our performance for 2022/23.