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  • Key performance indicators

    Key performance indicators

    FINANCIAL KPIs

    Our six financial key performance indicators (KPIs) help us to measure the successful implementation of our strategy and monitor and drive our performance.

    RS AR24 KPI Revgrowth BAR
    ( 8 )%

    Like for like revenue growth

    RS AR24 KPI Opprofconversion BAR
    24.7 %

    Adjusted operating profit conversion

    RS AR24 KPI Opprofmargin BAR
    10.6 %

    Adjusted operating profit margin

    RS AR24 KPI EPS BAR
    43.8 p

    Adjusted earnings per share (EPS)

    RS AR24 KPI ROCE BAR
    17.4 %

    Return on capital employed (ROCE)

    RS AR24 KPI Cashflow BAR
    81.9 %

    Adjusted operating cash flow conversion

    NON-FINANCIAL KPIs

    We report eight non-financial KPIs that help measure progress against our strategic actions and our commitment to our people and culture.

    RS AR24 KPI Promoterscore BAR
    50.6

    Group rolling 12-month Net Promoter Score (NPS)

    RS AR24 KPI Empengage BAR
    75

    Employee engagement

    RS AR24 KPI Womenmanagement BAR
    34 %

    Percentage of management that are women

    RS AR24 KPI Accidents BAR
    0.37

    All accidents

    (per 200,000 hours)

    RS AR24 KPI Carbonintensity BAR
    2.3

    Carbon intensity

    (tonnes of CO2e due to Scope 1 and 2 emissions / £m revenue)

    RS AR24 KPI Carbonemissions BAR
    6,800

    Carbon emissions

    (tonnes of CO2e due to Scope 1 and 2 emissions / £m revenue)

    RS AR24 KPI Packaging BAR
    1.57

    Packaging intensity

    (tonnes / £m revenue)

    RS AR24 KPI Waste BAR
    82 %

    Waste

    (% of waste recycled)

    231024 TSC RS Shirts 8569

    Annual report 2024

    Focus. Align. Prioritise. Execute. Explore our latest report to learn more about our performance and operational progress for 2023/24.