Our differentiators
Why we’re becoming first choice for our stakeholders
First place isn’t given – it’s earned
We see a world where every business trusts us as their first choice for all industrial maintenance, repair and operations needs. It’s a privilege we need to earn – and we will. How? By focusing on valued strengths that will make us different from everyone else: a purpose-led culture, an unrivalled product range, innovative service solutions, an effortless customer experience and smart, scalable operations.
51,000
hours of learning through MyAcademy, our global digital learning platform
253
people in UK apprenticeship programme
PURPOSE-LED CULTURE
We want to help everyone be empowered to be their best and inspired to contribute towards a shared purpose.
800 k+
stocked products
80 k+
RS PRO products
UNRIVALLED PRODUCT RANGE
Meeting our customers’ needs by making our range of industrial maintenance, repair and operations (MRO) products broader and deeper.
24 %
of revenue from service solutions
22 +
types of service solutions
INNOVATIVE SERVICE SOLUTIONS
With a portfolio of service solutions and partnering approach, there’s no challenge our customers face that we can’t overcome together.
61 %
of revenue through digital channels
EFFORTLESS CUSTOMER EXPERIENCE
Giving customers an exceptionally easy experience powered by digital ingenuity, specialist knowledge and a human touch.
c. 9,000
employees
36
countries with RS operations
OPERATIONAL EXCELLENCE
We’re focused on doing the basics brilliantly – operating and growing more efficiently through our technology and digital processes and physical infrastructure with great people.
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