Our differentiators

Why we’re becoming first choice for our stakeholders

Our differentiators

First place isn’t given – it’s earned

We see a world where every business trusts us as their first choice for all industrial maintenance, repair and operations needs. It’s a privilege we need to earn – and we will. How? By focusing on valued strengths that will make us different from everyone else: a purpose-led culture, an effortless customer experience, an unrivalled product range, innovative service solutions, and smart, scalable operations. 

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7,385

active users of MyAcademy, our global digital learning platform

16

employees taking part in our Future Shapers programme

PURPOSE-LED CULTURE

We want to help everyone be empowered to be their best and inspired to contribute towards a shared purpose.

Purpose-led culture
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63 %

of revenue through digital channels

c. 4 %

of Group revenue spent on digital

EFFORTLESS CUSTOMER EXPERIENCE

Giving customers an exceptionally easy experience powered by digital ingenuity, specialist knowledge and a human touch.

Ease of doing business
230518 RS Warehouse 9073

750 k+

stocked products

80 k+

RS PRO products

UNRIVALLED PRODUCT RANGE

Meeting our customers’ needs by making our range of industrial maintenance, repair and operations (MRO) products broader and deeper.

Extensive product offer
ZES 8726 Enhanced NR

25 %

of revenue from service solutions

22 +

types of service solutions

INNOVATIVE SERVICE SOLUTIONS

With a portfolio of service solutions and partnering approach, there’s no challenge our customers face that we can’t overcome together.

Solving our customers' problems
230518 RS Warehouse 9125

4

Centres of Expertise

770 +

Centres of Expertise employees

OPERATIONAL EFFICIENCY

We’re focused on doing the basics brilliantly – operating and growing more efficiently through executional excellence, innovation and simplifying our business model.

Operational excellence