Our differentiators
Why we’re becoming first choice for our stakeholders
First place isn’t given – it’s earned
We see a world where every business trusts us as their first choice for all industrial maintenance, repair and operations needs. It’s a privilege we need to earn – and we will. How? By focusing on valued strengths that will make us different from everyone else: a purpose-led culture, an effortless customer experience, an unrivalled product range, innovative service solutions, and smart, scalable operations.
7,385
active users of MyAcademy, our global digital learning platform
16
employees taking part in our Future Shapers programme
PURPOSE-LED CULTURE
We want to help everyone be empowered to be their best and inspired to contribute towards a shared purpose.
63 %
of revenue through digital channels
c. 4 %
of Group revenue spent on digital
EFFORTLESS CUSTOMER EXPERIENCE
Giving customers an exceptionally easy experience powered by digital ingenuity, specialist knowledge and a human touch.
750 k+
stocked products
80 k+
RS PRO products
UNRIVALLED PRODUCT RANGE
Meeting our customers’ needs by making our range of industrial maintenance, repair and operations (MRO) products broader and deeper.
25 %
of revenue from service solutions
22 +
types of service solutions
INNOVATIVE SERVICE SOLUTIONS
With a portfolio of service solutions and partnering approach, there’s no challenge our customers face that we can’t overcome together.
4
Centres of Expertise
770 +
Centres of Expertise employees
OPERATIONAL EFFICIENCY
We’re focused on doing the basics brilliantly – operating and growing more efficiently through executional excellence, innovation and simplifying our business model.
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