Shared services and new technologies to improve customer experience across Asia Pacific
Foshan, China, 10 October 2018 - RS Components (RS), the trading brand of Electrocomponents plc (LSE: ECM), a global multi-channel distributor, has today opened its new regional shared services centre in Foshan, which will initially house around 100 employees focused on customer services, finance and inventory management. The Asia Pacific Centre of Expertise (CoE) will help improve customer experience through standardisation of process, improved accuracy and scalability.
The new CoE in Foshan is the first RS shared services centre to open following the statement by Electrocomponents in May 2018 announcing the organisation’s global shared services and automation strategy. The programme to use shared services and new technologies is being implemented initially in Asia Pacific to improve customer service and create the capabilities required to drive scale and profitable growth across the region in the longer term.
This investment in the Foshan CoE reflects the commitment Electrocomponents is making to its growing operation in China. RS Components Business Services (Foshan) Limited is a wholly foreign-owned enterprise (WFOE) and Electrocomponents is the holding company.
“Our quest is to become first choice for our customers and suppliers. In order to achieve this, we need to deliver the highest level of service and attract the best talent. We chose Foshan because it is a city renowned as a financial and shared services hub, where high quality facilities are available at a reasonable cost. In addition, Foshan has an extremely strong talent pool with some of the best universities located in the area. These factors led us to believe that we could build a centre of expertise at pace and scale, and deliver an improved customer experience across the region,” said Frank Lee, President Asia Pacific, RS Components.
The new RS team in Foshan has been recruited and trained to a high standard. This includes individual assessment to guarantee they will deliver an excellent level of service to customers across the Asia Pacific region.
About RS Components
RS Components, Allied Electronics & Automation and IESA Ltd are the trading brands of Electrocomponents plc, a global multi-channel distributor. We offer more than 500,000 industrial and electronics products, sourced from over 2,500 leading suppliers, and provide a wide range of value-added services to over one million customers. With operations in 32 countries, we ship more than 50,000 parcels a day.
Electrocomponents is listed on the London Stock Exchange and in the last financial year ended 31 March 2018 had revenues of £1.71bn.
For more information, please visit the website at www.rs-online.com.