Joined in November 2019
Skills, experience and contribution
Joan has extensive experience in distribution, transforming digital platforms to generate revenue growth and leading customer experience programmes that drive measurable improvements. Her extensive knowledge of customer experience aligns with the Company’s vision and provides a strong insight into the customer dynamic in the US. Joan’s previous roles include President, Channel & Customer Experience at TE Connectivity Ltd, Vice President, Public Affairs at Merck & Co, and Deputy Commissioner of Communications at the U.S. Social Security Administration.
Current external roles
- Director of NJM Insurance Group
- Member of the global advisory council of ServiceNow
Committee membership
- Chair of the Remuneration Committee. Member of the Nomination Committee.
